Return request

You have a cooling off period of 14 days to return the product without giving reasons, starting from the day of receipt of the product. The product can only be returned unused and, if possible, in its original packaging. For returning the order, the return costs are at your expense. We will credit the amount within 14 days. You can also use the model form.

The entrepreneur reimburses all payments from the consumer, including any delivery costs charged by the entrepreneur for the returned product, immediately but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to pick up the product himself, he may wait with repayment until he has received the product or until the consumer proves that he has returned the product, whichever is earlier. For reimbursement, the entrepreneur uses the same means of payment that the consumer has used, unless the consumer agrees to another method. The refund is free of charge to the consumer.

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